Q: How Can I Contact You?

You can contact us by email at hello@weheartpampas.com or by checking out our CONTACT PAGE . Our support team operates 7-days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

Q: Where Do You Ship?

We currently ship to the United States and Canada. Due to local law, we can not ship to Hawaii.

Q: Shipping Info

Orders are shipped via USPS Standard or Priority Mail with delivery tracking – 2 to 3 Business Days depending on your location and distance from our CA warehouses. **Orders shipping to Alaska will arrive within 3-8 business days via USPS Priority Mail. Canadian Orders Orders to Canada will ship at a flat rate of $35 for most orders. Orders are shipped via USPS Priority Mail, which will then be transferred to Canadian Post. *IMPORTANT: All of our shipments leave the United States and will likely spend time in Canadian customs once they arrive. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from two to ten days in customs. **IMPORTANT: Any customs or import duties are charged once your order reaches your country and must be paid by the recipient of the order.

Question 1

Can I Return Or Exchange My Pampas?

Accepted Answer

Due to the delicate nature of Pampas grass, we can not accept returns or exchanges. In the event that your Pampas arrives damaged in any way, we will be happy to replace your items at no cost.

If your pampas arrive damaged, we will be happy to accommodate you. Please email us at hello@weheartpampas.com with your order number and a picture of the damaged item and we will quickly ship out a new set to you.

Question 2

What Do I Do If My Pampas Arrives Damaged?

Accepted Answer

If your pampas arrives damaged, we will be happy to accommodate you. Please email us athello@weheartpampas.comwith your order number and a picture of the damaged item and we will quickly ship out a new set to you.

Question 3

How Can I Contact You?

Accepted Answer

You can contact us by email at hello@weheartpampas.com or by checking out our CONTACT PAGE. Our support team operates 7-days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

Question 4

Where Do You Ship?

Accepted Answer

We currently ship to the United States and Canada. Due to local law, we can not ship to Hawaii.

Question 5

Shipping Info

Accepted Answer

Orders are shipped via USPS Standard or Priority Mail with delivery tracking – 2 to 3 Business Days depending on your location and distance from our CA warehouses.

**Orders shipping to Alaska will arrive within 3-8 business days via USPS Priority Mail.

Canadian Orders
Orders to Canada will ship at a flat rate of $35 for most orders.

Orders are shipped via USPS Priority Mail, which will then be transferred to Canadian Post.

*IMPORTANT: All of our shipments leave the United States and will likely spend time in Canadian customs once they arrive. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from two to ten days in customs.

**IMPORTANT: Any customs or import duties are charged once your order reaches your country and must be paid by the recipient of the order.

Question 6

How Can I Track My Order?

Accepted Answer

All orders are shipped via USPS. You will automatically receive your tracking after your order is shipped out.

Question 7

How Do I Care For My Pampas

Accepted Answer

Your Pampas Grass may need a few days out of the shipping box to fluff up and restore its natural volume. To speed this process up, take your pampas outside and give it a light shake/twist. Then, place your pampas in the direct sunlight. The more sun your pampas gets, the more it will restore its natural volume 🌞.