Returns and exchanges

Due to the delicate nature of Pampas grass, we can not accept returns or exchanges. In the event that your Pampas arrives damaged in any way, we will be happy to replace your items at no cost.

If your pampas arrives damaged, we will be happy to accommodate you. Please email us at hello@weheartpampas.com with your order number and a picture of the damaged item and we will quickly ship out a new set to you.

We are here to answer any questions you might have regarding our products, or your order. Our support team is standing by to personally answer you, 24/7. 

We guarantee a response within 24 hours. 

There are many ways to contact us, and we welcome all questions and comments: 

Email us at hello@weheartpampas.com

DM us on Instagram
Message us on Facebook
Fill out the quick contact form on our Contact page

We look forward to hearing from you!

Shipping & More

We currently ship to the United States and Canada.

We offer FREE shipping on all orders in the USA.

Orders are shipped via USPS Priority Mail with delivery tracking – 2 to 5 Business Days.

**Orders shipping to Alaska, Hawaii and Puerto Rico will ship within 3-8 business days via USPS Priority.

Canadian Orders
Orders to Canada will ship at a flat rate of $30

Orders are shipped via USPS Priority Mail, which will then be transferred to Canadian Post.

*IMPORTANT: All of our shipments leave the United States and will likely spend time in Canadian customs once they arrive. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to four days in customs. 

**IMPORTANT: Any customs or import duties are charged once your order reaches your country and must be paid by the recipient of the order.

We are based in Southern California. All of our orders ship from our San Clemente, or Dana Point California warehouses.

We pride ourselves on our fast shipping speeds, and will ship your order within 1-2 business days.

All orders are shipped via USPS Priority Mail. You will automatically receive your tracking after your order is shipped out.

Pampas Care

Your Pampas Grass will need a few days out of the box to fluff up and restore its natural volume. To speed this process up, place your pampas in the sunlight for 30-40 minutes. Important: It is not recommended to keep your pampas in the sun for more than 1 hour. 

Pampas Grass is a dried flower & does not require water, so there's no need to ever water your Pampas Grass.

Wholesale Pricing

Yes we do! If you have an event, or want to make a large quantity order, we would love to hear from you! 

To inquire about wholesale or large order pricing:

Fill out the quick contact form on our Contact Page and choose the contact reason "wholesale order inquiry"Or email us at hello@weheartpampas.com with the subject line "Wholesale order inquiry"