Due to the delicate nature of Pampas grass, we can not accept returns or exchanges. In the event that your Pampas arrives damaged in any way, we will be happy to replace your items at no cost.
If your pampas arrive damaged, we will be happy to accommodate you. Please email us at email@example.com with your order number and a picture of the damaged item and we will quickly ship out a new set to you.
If your pampas arrives damaged, we will be happy to accommodate you. Please email us firstname.lastname@example.org your order number and a picture of the damaged item and we will quickly ship out a new set to you.
You can contact us by email at email@example.com or by checking out our CONTACT PAGE. Our support team operates 7-days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
We currently ship to the United States and Canada. Due to local law, we can not ship to Hawaii.
Orders are shipped via USPS Standard or Priority Mail with delivery tracking – 2 to 3 Business Days depending on your location and distance from our CA warehouses.
**Orders shipping to Alaska will arrive within 3-8 business days via USPS Priority Mail.
Orders to Canada will ship at a flat rate of $35 for most orders.
Orders are shipped via USPS Priority Mail, which will then be transferred to Canadian Post.
*IMPORTANT: All of our shipments leave the United States and will likely spend time in Canadian customs once they arrive. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from two to ten days in customs.
**IMPORTANT: Any customs or import duties are charged once your order reaches your country and must be paid by the recipient of the order.
All orders are shipped via USPS. You will automatically receive your tracking after your order is shipped out.
Your Pampas Grass may need a few days out of the shipping box to fluff up and restore its natural volume. To speed this process up, take your pampas outside and give it a light shake/twist. Then, place your pampas in the direct sunlight. The more sun your pampas gets, the more it will restore its natural volume 🌞.